ecom-support.lightspeedhq.comLightspeed eCommerce

× Close Lightspeed Support - Request a callback Submit a request Sign in EN DE FR NL eCom Help Center ECOMMERCE RETAIL ONSITE RESTAURANT Contact Us Release Notes Training Videos Lightspeed Community New! System status: Welcome to the Lightspeed eCom Help Center Here you’ll find everything you need to know about Lightspeed eCom, including adding products, setting up payment and shipping methods, designing your online store, managing and shipping your orders, and more. Frequently asked questions General | Apps | Design | Domain | Orders | Products and categories | SEO General How can I add a Lightspeed email address? Lightspeed does not host email addresses. After purchasing a domain, research online for an inbox provider. Your domain provider may offer one. There are also many third-party platforms like G Suite from Google . Once you setup your email, add it to Settings > Company . Read Adding your store's brand (domain) to your emails for more information. Where can I find my store number? Find your store number by clicking on your store name, located at the top left-hand side of the sidebar. Once on the Your stores page, can see your store number. Can I easily add an extra language, and what should I think about? An additional language can be added via Settings > Store country . Only activate the language after you have translated your products, variants, delivery times, categories, shipping methods and pages. Read Adding new languages for more information. Can I connect to the Lightspeed FTP server? Lightspeed does not offer a FTP site. You can use Tools > Files to upload images and other content. Your domain provider may offer an FTP service to host files. Where can I find the privacy policy? Is this something Lightspeed does for me? The page you enter your privacy policy page can be found via Content > Pages . Read Adding legal agreements to content pages for assistance with the content of a privacy policy. How do I create newsletters? Subscribe to a third-party newsletter service like Mailchimp to create and send newsletters. Lightspeed offers a feature to collect newsletter mailing lists. Export the list from Lightspeed and import it to your chosen newsletter service. Export the mailing list from Marketing > Newsletter . Read Creating newsletter mailing lists for more information. How do I change the language of the back office? You can change the language of the back office via Settings > My account > Edit > Language . How do I switch between stores? You can switch between your eCom stores by clicking on your store name, located at the top left-hand side of the sidebar. Once on the Your stores page, click Switch to store . How can I create multiple text pages? Text pages can be created by adding menu options using categories, blogs and content pages. Categories and blog posts appear in your websites main navigation. Content pages appear in your footer. Read Creating menu options for eCom store navigation for more information. Can I change the default currency of my webshop? To change the default currency, add the desired currency via Settings > Store country , then contact us . Our Support team can set it to the default currency. Read Adding a currency for more information. Why are the changes I make to my billing information not updated immediately? The invoice data can be adjusted via Settings > Account . Once saved, it takes the finance team at Lightspeed 1-3 business days to manually verify these changes. Read Changing your billing information for more information. How can I disable an email notification? The automatic email notifications that are sent to customers can be disabled via Settings > Workflow or by deleting the notification email title and content. Read Disabling automatic emails for instructions and an explanation of the effects. Why is no VAT calculated? / How does VAT transfer work? If a customer has a business account and has entered a VAT number, the VAT is automatically transferred when a purchase is made outside the country of establishment to a country within the EU. This also happens when a customer purchases from locations outside the EU. Read VAT rules, how does they work exactly? for more information. How to make my blog visible on my eCom store? A common reason your blog is not appearing on your eCom store is because all blogs articles are not published. One blog article must be published before the blog will appear in any navigation item. For more information about managing blogs, click here . Apps How do I connect Exact Online? (or another accounting package) Many accounting packages already have a link available through an app in our app store. You can find this under Apps . Scroll down to Categories and click Accounting . Design I accidentally turned on the theme editor. How can I close this? The moment the Theme Editor is open, your eCom store is running on a copy of the original theme code. New updates from the theme creator will not affect your copy of the theme's code. To receive updates again, make note of the settings you modified in Design > Theme settings then reinstall your theme via Design > Theme store . Read Selecting a new theme for more information on reinstalling your previous theme or installing a new one. How can I change something in my theme? You can adjust your theme in a variety of different ways. Your theme has built in settings that can be adjusted in Design > Theme settings . Read Modifying your store's design and Adding homepage text and images for more information. My Instagram and Facebook icons don't work. Check the URL of both icons in Design > Theme Settings > Social ". It maybe that the theme help from the theme is still on. You can turn this off in Design > Theme settings > Tutorial . Which formats are recommended for images in the design? Image formats and dimensions depend on your theme and eCom platform limits. Read your theme's manual to find out the preferred sizes. Read Locating theme manuals and eCom image & platform limits for more information. Will my products, pages, shipping and payment methods be retained if I change the theme? Yes, if the theme is changed, only the theme is reset. This refers to the settings in Design > Theme editor and Theme Settings . How do I remove 'Powered by Lightspeed' from the copyright notice in the footer? The mention of Lightspeed can be removed by subscribing to the Professional package. Contact us and speak to our sales department to upgrade. How do I modify the built-in text on my eCom store? Most built-in text in your eCom store can be modified using Content > Translations . While this setting can be used for translations, it can be used to change the vocabulary used in the displayed language. For example, you can change 'Add to cart' to 'Add to basket' using this setting. Read Modifying and adding translations for more information. Where do the FAQs appear in my shop? FAQs are shown on the customer service page. You can access the customer service page by clicking Customer support in your footer. It's also accessible at: https://www. yourstore.com /service . Do I pay for all themes that I install? Only the last installed theme is billed at the end of the month. Where can I add a PDF to the webshop? You can add PDFs and other files in Tools > Files . Read Uploading files to learn how to link PDFs on your pages. Domain How do I link my domain? First, enter your domain in Settings > Domains . When added, you're taken to the Settings > Domains > Check domain connection page. This page lists the required DNS records. DNS records are important instructions that point traffic to your eCom store. Use this information to create DNS records in your account of your domain provider's website. Read Setting up your domain - Introduction for more information. Am I already online? You are online from the first moment via yourstore .webshopapp.com or yourstore .shoplightspee...